With an optimal support contract, you increase cost transparency and can concentrate on your core business.
We offer you a service contract tailored to your specific needs which contributes to the safety and preservation of value of our products and services. Tailored to your specific requirements, this generally takes the form of a 3-level concept.
1st level support contract
Immediate assistance over the phone or e-mail. User support.
2nd level support contract
Remote access or support for: software installations, software maintenance, configuration updates, diagnosis and fault analysis, etc.
3rd level support contract
Should 2nd level support be unable to resolve a pending problem, an escalation is triggered and a specialist is called in within a predefined response time in order to find the problem with you at your site.
Swisscom Managed Communications & Collaboration contract (MCC service)
With a Service Level Agreement (SLA), you define the availability of the desired functions. Your environment (on-site or through Swisscom Hosted) is proactively monitored around the clock. You can devote your efforts entirely to your core business while we provide standard communications services at the required level of availability.
